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Friday, October 31, 2008

PIC- e-darshan and e-booking of Lord Venkateswara

The divine shrine of Lord Venkateswara has also been e-enabled for the benefit of lakhs of devotees landing here for his darahsn.

The Tirumala Tirupati Dewasthanam's( TTD) have developed a Pilgrim Information Centre ( PIC) with the support of IT gaint HCL to keep the devotees informed about the sevas, darshan, travel and other amenities available a t the Tirumala and Tirupati on a 24x7 basis .

The small centre nestled in the Administrative offices of the TTD is always buzzling with activity as they receive 1500 domestic calls during day and hundreds of overseas calls during nights .

"They ask us about availability from three months to five years and also enquire about their DD's sent earlier and confirmation" says Raju, an executive of the PIC.

The HCL has developed the technology and is also maintaining it free of cost for the TTD.Twentyeight executives including 18 women and four supervisors are trained to receive calls from all over the world and speak in English, Hindi, Telugu, Tamil, Kannada and Hindi .

The PIC has links with the Arjitha seva server on internet to get information on the devotees requests for darshan spread over five years.

Centre head K B Srihari says that e-darshan is also made available gby offering them tickets for sevas after three days of booking upto 90 days .

He says they offered information on all services including doantions, accomodation, sevas, travel and also tenders called for by the TTD. " This is an one window facility for all enquiries about the TTD's funcitoning " he says.

The PIC also undertook netbooking of all requirements of the devotees online . "All the devotees hve to do on landing at Tirumala is to provide proff of their identity and get all the benefits for which they had already paid for ", he says.

Once the payments is confirmed the TTD sent a confirmation letter to them to the address mentioned so that there is no ambiguity on their requests.

"The e-darshan and PIC are two unique facilities offered on line by the TTD for the benefit of devotees who are busy and also come prepared for their visit to Tirupati "says K V Ramanachari, the Excecutive Oficer of TTD.

It is now possible to make an e-booking of your darsham with the presiding deity of Lord Venkateswara just like you book your travel . All you have to do is to dial 0877- 22 77777 or 2233333 for instant information and bookings .

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